Shipping, Return, and Refund Policy

Return and Refund Policy

Last Updated: 2/7/2025

Thank you for shopping with Ghostware LLC (DBA Rave Machine). We are committed to your satisfaction and offer a 30-Day Money Back Guarantee on our products, including our Vitamin Rave Recovery Pack. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your product.

How to Initiate a Return or Refund

  • Contact Us: Please email us at support@ghostware.ai with your order number and a brief explanation of your request.
  • Return Instructions: Once your request is received, we will provide you with detailed instructions on how to return your item.

Refund Process

  • Eligibility: To be eligible for a full refund, your item must be returned in its original condition and packaging, unused and undamaged.
  • Refund Issuance: Upon receiving and inspecting the returned item, we will process a refund to your original method of payment.
  • Shipping Costs: Please note that shipping costs are non-refundable.

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order.

Additional Information

  • If the return request is made after 30 days from the date of delivery, we will be unable to process a refund.
  • Any returns that do not meet the above conditions may be subject to a restocking fee or refusal of the refund.

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us at support@ghostware.ai.

Your satisfaction is our top priority. We appreciate your business and look forward to serving you again!

 

Shipping Policy for Rave Machine

Thank you for shopping with RaveMachine! We’re committed to ensuring your order is processed and delivered with care. Please review our shipping policy below.

1. Order Processing

  • Processing Time:
    All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Orders placed after 3:00pm EST will be processed the next business day.

  • Order Confirmation:
    You will receive an email confirmation once your order is received. Another notification with tracking details will be sent once your order has shipped.

2. Shipping Rates & Delivery Estimates

Domestic Shipping (Within the United States):

  • Standard Shipping:
    • Cost: $5.49 flat rate
    • Estimated Delivery: Estimated 4-5 business days
  • Expedited Shipping:
    • Cost: $9.90 flat rate 
    • Estimated Delivery: Estimated 1-2 business days

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package online. If you do not receive tracking information within 2 days of shipping, please contact us at support@ghostware.ai.

4. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. RaveMachine is not responsible for delays or misdeliveries due to incorrect or incomplete address information provided by the customer.

5. Shipping Delays

While we strive to meet our delivery estimates, please note that delays can occasionally occur due to factors beyond our control, such as carrier issues or customs processing for international orders. If your order is delayed, please contact our customer support for assistance.

6. Damaged or Lost Orders

  • Damaged Orders: If your order arrives damaged, please contact us immediately at support@ghostware.ai with photos of the damage and packaging. We will work with you to resolve the issue promptly.
  • Lost Orders: If your order is marked as delivered but you have not received it, please check with your local postal carrier. If the package still cannot be located, please reach out to our support team so we can help investigate.

7. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@ghostware.ai or (321)-987-9018. Once an order has been processed or shipped, we may not be able to accommodate changes or cancellations.

8. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us:

  • Email: support@ghostware.ai
  • Phone: 321-987-9018

By placing an order with RaveMachine, you agree to the terms outlined in this Shipping Policy.